Know your people

December 2, 2010

If your people want direction, give ’em direction.
If your people want freedom, give ’em freedom.
If your people are overly conscientious, make ’em step a bit out of their comfort zone.
If your people aren’t conscientious, and it’s important, nudge ’em to be a bit more so.
If your people don’t like to change, encourage ’em to change.
If your people think what they’re using works, so why change, listen. They might be right.
If your people think what they’re using works, so why change, explore further options, then sell the best one to them.
If your people are all novices and you’re expecting them to be experts, change your attitude.
If your people are all experts and you’re treating them like novices, change your attitude.
If your people are fine but their interactions aren’t, don’t think firing and hiring will help.
If your people can’t get their work done, don’t assume new software will be a silver bullet.
If your people are clamoring for a new product, listen. It won’t be long before they switch to your competitor.
If your people are experts, don’t hesitate to ask them what to do. Humility can lead to good solutions.

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